In Episode 3 of The Beehive Podcast, “Tech’s Tightrope: Navigating AI, Automation, and Security,” host William is joined by Risk Advisory experts Matthew Gopez and CJ Pacalso for an engaging discussion on the intersection of emerging technologies, cybersecurity, and business risk management. As AI, automation, and data privacy concerns become increasingly important, our experts explore how organizations can stay ahead of the curve while mitigating the risks tied to these technological advancements.
The Power of Emerging Technology and Its Risks
The conversation kicks off with an exploration of how new technologies such as Artificial Intelligence (AI) and Robotic Process Automation (RPA) are transforming business operations. While these tools have the potential to drive significant efficiencies, the podcast emphasizes the importance of recognizing and managing the risks they introduce, particularly in the realms of data privacy and cybersecurity.
CJ explains that with automation, AI, and RPA, businesses can streamline processes, but it’s crucial to think about the bigger picture, including data breaches and compliance. As technology evolves, so too must the frameworks that safeguard it.
Discover how our Risk Advisory Team can help you manage AI and automation risks.
How AI and Automation Change the Game
AI and automation technologies are reshaping customer experiences, operational efficiencies, and risk management. For instance, the evolution from ticket-based customer support systems to AI-driven chatbots exemplifies the rapid advancements in tech. While automation improves response times and customer engagement, CJ stresses that it’s crucial to ensure that these systems are adequately trained to avoid errors and unexpected outcomes.
The conversation between William and CJ highlights the benefits of combining AI with RPA for a more seamless user experience. CJ adds that when we look at a self-service portal, adding AI to the mix not only speeds up customer queries but also introduces a higher level of accuracy.
The Fine Line Between Efficiency and Ethical Considerations
One of the core points discussed in this episode is the balancing act between embracing technological advancements and staying true to an organization’s values, particularly regarding customer interaction. Some businesses, especially those in sectors focused on customer relationships, may be hesitant to fully adopt AI because it could jeopardize the personal touch that sets them apart from competitors.
Matthew reflects that it’s a delicate balance. You can’t disregard the human element entirely, even if the technology offers a clear efficiency advantage. People still want that human connection, especially when dealing with sensitive issues.
Managing the Risks of New Technology
As organizations adopt new technologies, mitigating risks becomes a priority. CJ recommends starting with a comprehensive risk assessment. The key to any technology adoption is understanding the risks, whether it’s data privacy, compliance regulations, or operational security. Doing a proper risk assessment upfront will help you manage these risks from the start.
Matthew and CJ highlight that organizations should consult internal risk teams and, if necessary, external experts to evaluate these risks. It’s not just about picking the right technology; it’s about integrating it securely within your organization’s risk framework.
Best Practices for Safeguarding Data and Privacy
Another vital discussion point revolves around the importance of data privacy and how organizations can adopt technologies like AI and RPA without compromising customer data. From GDPR compliance to cybersecurity regulations, several layers of protection need to be in place.
CJ stresses the importance of maintaining a clear cybersecurity strategy: It’s vital to have protocols in place not just for when things go wrong, but to proactively prevent data breaches before they happen.
Strengthen your CPA firm’s Risk Advisory. Watch this video.
Strengthen your CPA firm’s Risk Advisory. Watch this video.
Why Listen to Episode 3?
This episode offers actionable insights, including:
- What’s hot in the world of emerging technology
- What are the risks of emerging technologies
- State of Compliance – Statistics of Data Breaches
- MRC as a Strategic Tool for Proactive Risk Management.
- Preventive Measures and Best Practices
Ready to embrace the future of technology with confidence?
Tune in to Episode 3 of The Beehive Podcast, “Tech’s Tightrope: Navigating AI, Automation and Security.” Discover how to harness innovation, from AI and automation to data privacy and compliance without compromising security.
